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Registration & Appointments

Important Information

In response to the COVID-19 outbreak, governments and organizations in many locations are taking preventive measures to promote physical distancing as a means of containing the virus.  The goal, at the moment, is to contain the virus and keep our patients, providers and staff safe. To that end, and unless otherwise instructed, most appointments (including Walk- in clinic appointments) will be conducted virtually.

Virtual (telephone or video) appointments:

  • Blocked caller. BWFHT health care providers and staff, who may be working remotely, are calling from a personal device and for privacy reasons are blocking their caller ID.  If you have configured your telephone options to block private or anonymous calls, please disable in order to receive the call.
  • Be prepared to receive a phone call from your provider at the scheduled time and allow 30-60 min for possible delays.
  • For privacy and security information on virtual care, go to  our Policies page.
  • If, after the virtual consultation, the healthcare provider determines that you need to be seen in person, an appointment will be scheduled accordingly.
  • Have your current medication list ready.
  • Virtual visits are subject to the RAMQ visit fee and will be charged at time of booking. (see our fees page)

In-person appointments:

  • On the day of you appointment, all patients (including accompanying parent or caregiver) must take their temperature and complete the Government of Canada COVID-19 self-assessment tool:  https://ca.thrive.health/1 hour prior their in-person appointment.  If after completing the self-assessment tool, you’ve been instructed to stay home and self-isolate, contact the clinic for further instructions.
  • On site screening.  Patients and visitors will be actively screened (per Public Health screening guidelines) to keep our patients, staff and healthcare professionals safe. To expedite the process, we ask that patients show their results (located on the home page of the Canada COVID-19 self-assessment App) of their self-assessment to the clinic’s designated personnel.  If you haven’t completed the self-assessment, you will be required to complete the self-assessment tool using the tablet provided by our staff. However, it is strongly recommended that all patients (including accompanying parents or caregivers) complete the tool prior to arriving on-site as this will allow for a quicker entrance into the clinic.
  • Wear a mask or other face-covering to your in-person visit.  ​If you forget to bring your own mask or face-covering you can purchase a reusable mask on arrival at reception. (see our fees page)
  • Come to your appointment alone.  If required, you may be accompanied by one caregiver or one parent where the patient is a minor.
  • Bring your current medication list to your appointment.
  • Cleanse your hands on arrival and after touching common surfaces or using the washroom.
  • Follow signs and direction from our staff regarding room capacity and physical distancing.

Available to

  • Registered student of the University of Ottawa or Saint Paul University
  • Current employee of the University of Ottawa or Saint Paul University
  • Ontario residents with a valid OHIP card (subject to availability)
  • OSEG Organization

Booking an Appointment

Different appointment types with your family MD or NP:

Choose the right one.

  • Regular appointment
  • Periodic Health Visit
  • Follow-up appointment
  • Prescription Renewal
  • Smoking Cessation Program
  • Pap Test
  • Anal Pap Test
  • Well baby
  • Well child

You can book your appointment

Cancelling or Missing an Appointment

If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care. Appointments that are not cancelled by 12pm (Noon) one (1) business day prior to your scheduled appointment (or by 12pm on Saturday for appointments taking place the following Monday) will be subject to fees. Consult our Fees page or contact us by phone at 613-564-3950 for more information. To reschedule your appointment, contact us at 613-564-3950.

You may cancel an appointment

Additional Information

Appointment Locations

We have several clinic locations. Check your appointment confirmation information for your appointment location. If you are unsure where your appointment is taking place, consult our Providers & Locations page or contact us at 613-564-3950 and our staff will confirm the location for you.

Parking

Parking is available at or near all our clinic locations. Consult the uOttawa Parking Map for a map of parking lots near 100 Marie Curie and 801 King Edward.

100 Marie Curie: Pay and display outdoor parking beside the building
801 King Edward: Pay and display parking garage beside the building.
1 Nicholas: Pay parking garage at the Rideau Centre (across the street)
316 Rideau: Free parking (2 hour limit) beside Shopper’s Drug Mart for our patients
Free and metered street parking can also be found within walking distance from all our locations.

Public Transportation

Parking can be a challenge to find at peak times for our clinics located on the University of Ottawa main campus. OC Transpo passes by the University of Ottawa and may be a good transportation alternative to consider. Visit OC Transpo’s website for bus routes and schedules.

Arrive at least 15 minutes prior to your appointment

To avoid being late for your appointment, give yourself an extra 15 minutes to find parking, get to the clinic, check in with Reception and complete any required forms for your visit. If you arrive late for your appointment, your doctor or health professional may not be able to see you and you may be required to reschedule your appointment.

Medical Forms

Certain types of visits require additional forms to be filled out before you see the provider. Consult our Forms page to determine if you will need to fill out any forms for your specific appointment.

Glasses and Special Equipment

Remember to bring your glasses in case you need to fill out forms. Also bring any equipment (braces, shoes, orthotics, etc.) you may need to help our health professionals better assess you and your condition.

Test Results
Test Approximate Time
Bloodwork 7 Business days
Diagnostic Imaging (MRI, X-Ray, CT, Bone Density, Mammogram, Ultrasound, Nuclear Medicine, Fluoroscopy) 7-14 business days
HIV Test 10 business days
PAP Test 10 business days
Biopsies 10 business days
My Medication List

You are a vital partner in helping us keep your medical file accurate and up-to-date. Please bring a current medication list to all of your appointments and show it to your provider.

How to Make a Medication List

Your list will include all prescription and non-prescription medication as well as any vitamins, or natural supplements that you take. Carry the list in your wallet or purse at all times in case of an emergency. If you already have a format that you are using you may continue to use it. Otherwise here are some helpful tools:

You can print out this form to complete.

There are some good apps available. We recommend Medisafe https://www.medisafe.com/  and CareZone https://carezone.com/home

If you need help making a list, your community pharmacy can help you. Ontario patients can make an appointment for a MedsCheck with their pharmacist.

General FAQ

What are the hours of operation at the walk-in clinic?

The walk-in clinic is open Mondays to Fridays from 8am to 8pm, and Saturdays and Sundays from 10am to 2pm *Note: The walk-in clinic is closed on Sundays from June to August, on December 25th and 26th and on January 1st. On recognized holidays, we are open from 10am to 2pm.

Where are all of the BWFHT locations and how will I know where I have to go for my appointment?

BWFHT has 4 locations: 100 Marie Curie, 316 Rideau (2nd floor), 801 King Edward and 1 Nicholas

The location of your appointment will be noted in the Appointment Reminder email. You can access the Providers & Locations page if you need additional information.

If I am not covered by OHIP or by another provincial health insurance, can I utilize the walk-in clinic medical services?

Walk-in services at the ByWard Family Health Team (BWFHT) are available to patients who meet one of the following criteria:

  1. *University of Ottawa and Saint Paul University students and staff.
  2. All patients, including Quebec residents, who are currently registered with a primary care provider at BWFHT.
  3. Ontario residents, currently living in Ontario and covered under the Ontario Health Insurance Program (OHIP and proof of address required).

*Please remember to bring your valid student or staff ID when accessing BWFHT services.

There may be fees associated with your walk-in clinic visit (i.e. for uninsured services). Quebec patients are required to pay a fee at each visit. Consult our Fees page for more information.

Can I register with a family physician at BWFHT?

Yes – If you are a student or employee of the University of Ottawa or Saint-Paul University, you can register with a doctor at BWFHT. Register your name, health card number, current and permanent address, etc. online, then call our office at 613-564-3950, or in person at our clinic at 100 Marie Curie, to register with a BWFHT family physician and book an appointment.

Remember to bring your provincial health card and your student card with you to each appointment or walk-in visit at BWFHT.

How can I ensure continuity of care when seeing a new doctor at BWFHT?

If you require ongoing treatment or follow-up care for a medical condition while at university we recommend that you register for a family doctor at BWFHT. Having a consistent healthcare provider can facilitate continuity and coordination of care. Ask your current physician for a brief medical summary of your patient record, as well as copies of current medications, test results, immunizations and/or treatment recommendations. Bring this summary with you to your first doctor’s appointment at BWFHT.

Are there fees or costs not covered by my provincial health card or UHIP?

Yes, not all healthcare services are covered under your basic health plan. Consult the BWFHT Fees page for the list of uninsured services. You can also contact BWFHT by phone at 613-564-3950 or in person at any of our locations if you have any questions or concerns. We accept debit, Visa or Mastercard. BWFHT does not manage the student health plans on campus. Students should note that you may also be covered under your parent’s health insurance plan. Compare the coverage you receive under your student plan with that of your parent’s plan before deciding to opt out of coverage provided by your student federation. You may also choose to keep both insurance plans to maximize your coverage. International students may choose to pay a higher premium to pay for health care costs (i.e hospital stays, medication) not covered by UHIP. It’s important to know what your health insurance plan covers.

How do I get recent test results?

Our providers promptly review the results of tests. Patients whose test results are clinically significant will be contacted for follow-up. It can take up to 4 weeks before the report of a test result reaches the clinic. If you have not heard from us by then and would like to review your test result please call us at 613-564-3950 and ask to speak with a nurse. Please note that we do not give test results over the phone.

What options do I have if I need medical advice after BWFHT hours of operation?

If you have a life-threatening medical emergency, go to a hospital emergency room or call 9-1-1 immediately. If you have an urgent but non-life threatening problem, please read our advice.

Who do I contact if I have any questions or concerns about the privacy and the confidentiality of my personal health information at BWFHT?

You can discuss any concerns regarding the privacy and confidentiality of your health information with your primary care provider or with our Privacy Officer. You can contact our Privacy Officer at privacyofficer@uohs.uottawa.ca Read more about the BWFHT policy about privacy.

Appointment FAQ

How do I cancel or change an appointment?

If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care. Appointments that are not cancelled by 12 pm (Noon) one (1) business day prior to your scheduled appointment (or by 12 pm on Saturday for appointments taking place the following Monday) will be subject to fees. Consult our Fees page or contact us by phone at 613-564-3950 for more information.

What is the difference between a regular appointment and an appointment for a Periodic Health Visit?

A regular appointment is for the purpose of addressing a specific health concern. A Periodic Health Visit (previously called Annual Physical Exam) involves a customized review of your current health status including a review of your health history and a physical exam. It typically includes an update on your medical history, height, weight, blood pressure, a full physical examination and a review of immunization status, medications and preventive care measures.

I need to renew a prescription. How can I do this?
  • Schedule an appointment with your MD or NP. This can be done on our website or by phone at 613-564-3950. Note that narcotic prescription refills require a doctor’s appointment and cannot be obtained at the Walk-in Clinic. In addition, the amount of medication your provider prescribes correlates with the time in which they would like you to be reassessed in clinic.
  • If your supply of medication will run out prior to when you are able to book a follow up appointment with a provider, your community pharmacist may be able to renew your prescription. A fee may apply. *
  • In cases where your pharmacist is not able to renew your prescription, ask your pharmacy to fax the prescription renewal request to your provider at 613-564-6627. It may take up to 2-3 business days for your provider to process the fax request. Please note that a fee may apply. Visit our Fees page for more information.

*Note: Pharmacist-authorized renewals are not intended to replace regular visits with your primary care provider.

Do I need to book an appointment, and are there associated fees, to request a referral?

As of May 2013, patients may be charged a fee for referral requests without a visit to the physician’s office, i.e. requests that are faxed, mailed or called in. University of Ottawa and Saint-Paul University students, as well as patients who have been granted financial exemption by BWFHT, are exempt from paying this fee. Visit our Fees page for more information.

I didn’t receive an appointment reminder, am I still liable for the fee if I missed my appointment?

As a courtesy, the clinic sends appointment reminders via email for all scheduled appointments. Provided we have a valid email address, you will receive a reminder for your appointment 72 hours in advance of your appointment. If the clinic does not have your email on file, you will receive a courtesy reminder via telephone. If you do not receive an appointment reminder, you are still responsible for arriving on time to your scheduled appointment. A telephone or email appointment reminder is not guaranteed, nor does a lack of one signify a void in our cancellation policy.

Remember to add the clinic’s domain address “@uohs.uottawa.ca” to your “safe senders list” to prevent appointment reminders from being moved to your Junk E-mail folder.

How do I prepare and what should I bring to my appointment?

We recommend that you arrive 15 minutes before your scheduled appointment. You will be required to review and confirm your demographic information and, depending on the type of appointment, you may be required to fill out forms before you see your provider.

You should always bring your health card (or proof of coverage) and if you’re a student, your university student card, as well your reading glasses to review and complete forms. If you’re booking a first appointment or a periodic health visit (annual physical) with your family provider, you should also bring your immunization record and list of the medications (bring the bottles if available) you are currently taking.

Do I need to bring my health card (or proof of insurance) to every appointment?

Yes. All patients must have a health card to show that they are entitled to health care services paid for by a Health Insurance Plan. All patients are required to provide their health card or, if private insurance, proof of coverage at their appointment. Should you forget your health card or proof of coverage, you will be charged a fee for the visit. You should also ensure when making your appointment that your health card has not expired, otherwise you will be charged a fee when you present for your appointment. Once you have renewed your health card, you can request a reimbursement for the fee by contacting our clinic and providing proof of valid coverage. *Please note that a $15 processing fee will apply and it may take up to 8 weeks from the date of the request to issue the refund. RAMQ patients or patients with private insurance can make a request for reimbursement directly with their province or insurance carrier. Registered BWFHT patients can update their health card information using our online form. * Should you present at the clinic on the same day of service, with your valid health card, invoice and receipt, the processing fee will be waived and an immediate refund will be issued. Patients must present at same clinic location.

What is a 3rd party physical?

A third-party complete physical examination is sometimes required for pre-employment, insurance coverage, driver’s license, and more. During these examinations, the physician will complete the forms required by the third party. This process usually involves obtaining your vitals, examination of your body, and assessment of your current and past medical history. Note that this is an uninsured service and is not covered by your provincial health plan. Please refer to our Fees page for additional information.

Can I ask to see a different doctor in the same day for the same issue?

If a patient wishes to see another provider please talk to the nurse or reception staff. This option is available to you but you will have to pay the see a second provider due to OHIP rules (i.e. OHIP will only pay one provider in the same day for the same problem). This is not within our power to change.

Student FAQ

I’m an out-of-province student. Do I have to pay for healthcare?

No – You have a provincial health card which covers your basic healthcare needs. Once you have registered with a BWFHT family physician, you can book an appointment online, by phone or in person. Remember to bring your provincial health card and your student card with you to each appointment or walk-in visit at BWFHT. Students from Quebec are required to pay the non-refundable RAMQ visit fee when accessing services at BWFHT.

I’m an international student. Do I have to pay for healthcare?

No – You are covered under the University Health Insurance Plan (UHIP) which covers your basic healthcare needs. Contact the University of Ottawa International Office for questions about your insurance plan. Once you have registered with a BWFHT family physician, you can request an appointment online, by phone or in person. Remember to bring your UHIP card (or proof of insurance letter from the International Office) and your student or employee card any time you come to the clinic for an appointment or walk-in visit.

What do I need to know about immunizations as a new student?

Are there specific requirements for my clinical placement? All students should ensure that their immunizations are up-to-date. Bring your immunization record with you to university. If you are new to Canada or have been out of the country for longer than 12 months, you must also have documentation of a recent TB skin test performed by a Canadian physician.

Some University of Ottawa faculties (i.e. Medicine, Nursing, Physiotherapy, Human Kinetics, etc.) have specific requirements for clinical placements. It is a student’s responsibility to obtain these tests/immunizations prior to your placement. If you require tests or immunizations, plan ahead and get your results before the start of your placement.

You can book an appointment or visit our walk-in clinic anytime to update all your immunizations and/or TB testing.

I am a student or employee of the University of Ottawa or Saint Paul University. Can members of my family also register with BWFHT?

Yes. As long as you are a student or employee already registered with a BWFHT family physician, spouses and minor children living at the same address, can register and then book an appointment. Visit one of our clinics or contact us by phone at 613-564-3950 for more information.

How can I get a medical certificate?

A new policy will be available soon..

Who can I contact to ask questions about insurance coverage?

Full-time students at the University of Ottawa are covered by a private insurance plans, paid for as part of their tuition fees. Part-time students can choose to opt-in to the same private insurance plan for a premium. Please contact your Insurance Plan Administrator for more information:

 

If you have chosen to be covered by your parents’/your partner’s insurance, you can directly contact this private insurance company to learn more about your benefits. Please note that student health insurance plans are not managed by BWFHT.

Where can I get health products, resources, and information on different health topics while at university?

If you are looking for information and tools to maintain a healthy lifestyle while juggling schoolwork, your social life, and your job, visit the staff at the Health Promotion Resource Centre at UCU 203 or attend any number of free events such as cooking classes, yoga, and health info sessions taking place across campus and in residence.

Where can I find information about clinics organized by Health Services, and events organized by Health Promotions teams?

BWFHT organizes clinics throughout the year (flu shots, immunizations, etc.). The Health Promotion department and Peer Ed teams also organize a number of fun and informative health events alone or in partnership with campus and community partners. Visit the Health Promotion page, search for our events on uoCal, or follow them on Facebook, Twitter, LinkedIn and Instagram to stay up-to-date on all the latest news, events, contests, and demos taking place throughout the year.

RAMQ Patient

Fee change for RAMQ Patients: Why is this change being made to the fees that Quebec patients pay at BWFHT?

In an effort to provide our Quebec patients with the same convenience and ease of access to our services as our other patients, BWFHT initiated a practice to process the billing and send all appropriate forms to RAMQ for reimbursement at Quebec rates. In 2005, due to the costs involved in offering this service, BWFHT introduced a moderately priced annual charting fee for our Quebec patients.

It is important to note that along with the challenge of a 3-month delay for payment, the rates Quebec pays to physicians to deliver medical services are, on average, the lowest in Canada.

Recently, the Quebec government took certain measures that prohibit a licensed Quebec provider to charge charting fees. Regrettably, BWFHT is left with little alternative but to charge our Quebec patients a fee for each visit, a practice already in place in most Ottawa clinics.

Annual charting fees will no longer be charged to our Quebec patients.

Which patient visits are affected?

Visits to Family Medicine physicians, some specialties and walk-in clinic visits. Patients pay the clinic visit fee before the appointment with the physician and sign the out-of-province claim form.

What if I cannot pay the visit fee?

BWFHT is sensitive to the fact that some patients do not have the means to pay for their visit and wait for their reimbursement from RAMQ. For those who demonstrate that they are on social assistance or the social solidarity program, the clinic will exempt them from the visit fee and will seek reimbursement from RAMQ directly. Otherwise patient must pay before seeing the physician. Patients can also go to a walk-in in Québec.

A list of these clinics is available at Reception & on our website (please see below).

Clinique médicale d’urgence de l’Outaouais- 25, chemin de la Savane, Gatineau (Québec) – 819-561-6611

Clinique médicale 455 Riel- 455, boulevard Riel, Gatineau (Québec) – 819-777-7416

Please contact Info Santé at 8-1-1 for any questions about your health or for a list of medical clinics that are accepting new patients.

How long does it take to receive a refund from RAMQ?

It may take up to 3 months to receive a refund from RAMQ.
BWFHT has no control over this, and is unable to answer your questions regarding the status of your refund request. You can direct your questions to RAMQ by calling 1-800-561-9749.

 

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