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Registration & Appointments

How to Prepare for Virtual Appointments

Virtual (telephone or video) appointments:

  • Blocked caller. BWFHT health care providers and staff, who may be working remotely, are calling from a personal device and for privacy reasons are blocking their caller ID.  If you have configured your telephone options to block private or anonymous calls, please disable in order to receive the call.
  • Be prepared to receive a phone call from your provider at the scheduled time and allow 30-60 min for possible delays.
  • For privacy and security information on virtual care, go to our Policies page.
  • If, after the virtual consultation, the healthcare provider determines that you need to be seen in person, an appointment will be scheduled accordingly.
  • Have your current medication list ready.
  • Virtual visits are subject to the RAMQ visit fee and will be charged at time of booking. (see our fees page)
  • If you’re having issues connecting to your virtual video visit, click here for troubleshooting tips.
What to Expect at In-person Appointments

In-person appointments:

  • On the day of your appointment, all patients (including accompanying parent or caregiver) must take complete the Ontario COVID-19 screening tool: https://www.ontario.ca/self-assessment/ 1 hour prior to their in-person appointment. If after completing the self-assessment tool, you’ve been instructed to stay home and self-isolate, contact the clinic for further instructions.
  • Wear a mask or other face-covering to your in-person visit.
  • Bring your current medication list to your appointment.
  • Cleanse your hands on arrival and after touching common surfaces or using the washroom.
  • Follow signs and direction from our staff regarding room capacity and physical distancing.
Reasons for Visits

When booking an appointment via eBooking or when calling the clinic, you’ll be asked to select or provide the reason for your visit. This will determine if the issue requires an in person visit or a virtual one.  It will also ensure that you’ll be booked with the appropriate provider and that enough time has been allotted for the visit. 

Reasons for visits can be: 

New Abdominal symptoms (pain, vomiting, diarrhea, nausea, reflux/heartburn, constipation, upset stomach) 
Acne (new or chronic) 
New Allergic reaction (hives) 
Allergies (chronic) 
Anxiety (chronic) 
Arthritis chronic (rheumatoid, osteoarthritis) 
Asthma exacerbation (asthma attack, difficulty breathing, shortness of breath) 
Attention Deficit Disorder (ADD, ADHD) 
New Breast concern (lump, pain, discharge) 
Cardiovascular disease (CVD, angina, history of heart attack, congenital heart disease, vascular disease, intermittent claudication) 
Acute Cardiovascular symptoms (hypertension, high blood pressure, tachycardia, irregular or fast heartrate, chest pain, low blood pressure) 
High Cholesterol (lipid)  
Chronic lung disease (asthma, COPD, emphysema) 
Chronic Pain 
Concussion – new 
Concussion follow up 
Congestive heart failure (heart failure) 
Contraception start (birth control, the pill) 
Contraception follow up (birth control) 
Cough, cold or flu (sore throat, nasal/sinus congestion) 
Depression (chronic) 
Ear pain 
New Elbow concern (pain, injury, swelling) 
Eye concern (sudden vision change, redness, pain, discharge, injury) 
New Foot concern (pain, injury, swelling, toe) 
Form completion 
New female genital concern (new lesion, vaginal/pelvic pain, abnormal vaginal bleeding or discharge) 
New male genital concern (new lesion, testicular pain, penile discharge) 
New Headache 
Headache chronic (migraine) 
New Hip concern (pain or injury) 
Hypertension chronic (high blood pressure) 
IUC removal or concern 
New Knee concern (pain, injury, swelling) 
Loss of consciousness 
Menopause (hot flashes) 
Menstrual problems (periods) 
Mental Health concern (excludes depression or anxiety), (schizophrenia, grief, stress, burnout) 
New/worsening Mental Health/Mood symptoms (anxiety, depression, suicidal, grief, psychosis – hallucinations & delusions) 
New Musculorskeletal symptoms – MSK (Muscular, neck, back pain, injury or suspected fracture) 
Obesity (overweight) 
Osteoporosis (low bone density, fragile bones) 
Pap test 
Periodic Health Visit M or F < 50yrs   
Periodic Health Visit M or F 50yrs + 
Post hospital discharge 
Post-natal (6 weeks after birth) 
Post operation follow up 
Pre-conception Counselling 
Acute Pregnancy concern (bleeding in pregnancy, no fetal movement) 
Prenatal (first visit) 
Prenatal (subsequent) 
New Rectal concern (hemorroids, bleeding, itch, pain) 
Reflux (heartburn) 
Review test results 
Sexual Health (libido, erective dysfuntion) 
Acute Skin concern (laceration, infection, new lesion, rash, burn, abscess, cyst, hair loss) 
Skin conditions – chronic (eczema, psoriasis, dermatitis)  
STI screening (contact, routine, broken condom) 
Suture/staple removal  
Third Party Physical  
Thyroid conditions (hypothyroidism, hyperthyroidism) 
New Urinary symptoms (burning pee, odour, urgency, frequency, blood in urine) 
Well Baby (newborn) 
Well Baby (2, 4 and 6 months)  
Well Baby (9 months)  
Well Baby (12 and 15 months)  
Well Baby (18 months)  
Well child (2-10 and 11-17)  


Cancelling or Missing an Appointment

If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care. Appointments that are not cancelled by 12pm (Noon) one (1) business day prior to your scheduled appointment (or by 12pm on Saturday for appointments taking place the following Monday) will be subject to fees. To reschedule your appointment, contact us at 613-564-3950.

Consult our Fees page or contact us by phone at 613-564-3950 for more information.

You may cancel an appointment:

Where is my appointment?

Check your appointment confirmation information for your appointment location. If you are unsure where your appointment is taking place, consult our Providers & Locations page or contact us at 613-564-3950 and our staff will confirm the location for you.

Providers & Locations
What is the difference between a regular appointment and an appointment for a Periodic Health Visit?

A regular appointment is for the purpose of addressing a specific health concern. A Periodic Health Visit (previously called Annual Physical Exam) involves a customized review of your current health status including a review of your health history and a physical exam. It typically includes an update on your medical history, height, weight, blood pressure, a full physical examination and a review of immunization status, medications and preventive care measures.

I need to renew a prescription. How can I do this?
  1. Schedule an appointment with your MD or NP. This can be done on our website or by phone at 613-564-3950. Note that narcotic prescription refills require a doctor’s appointment. In addition, the amount of medication your provider prescribes correlates with the time in which they would like you to be reassessed in clinic.
  2. If your supply of medication will run out prior to when you are able to book a follow up appointment with a provider, your community pharmacist may be able to renew your prescription. A fee may apply. *
  3. In cases where your pharmacist is not able to renew your prescription, ask your pharmacy to fax the prescription renewal request to your provider at 613-564-6627. It may take up to 2-3 business days for your provider to process the fax request. Please note that a fee may apply. Visit our Fees page for more information.

*Note: Pharmacist-authorized renewals are not intended to replace regular visits with your primary care provider.

Do I need to book an appointment, and are there associated fees, to request a referral?

As of May 2013, patients may be charged a fee for referral requests without a visit to the physician’s office, i.e. requests that are faxed, mailed or called in. University of Ottawa and Saint-Paul University students, as well as patients who have been granted financial exemption by BWFHT, are exempt from paying this fee. Visit our Fees page for more information.

I didn’t receive an appointment reminder, am I still liable for the fee if I missed my appointment?

As a courtesy, the clinic sends appointment reminders via email for all scheduled appointments. Provided we have a valid email address, you will receive a reminder for your appointment 72 hours in advance of your appointment. If the clinic does not have your email on file, you will receive a courtesy reminder via telephone. If you do not receive an appointment reminder, you are still responsible for arriving on time to your scheduled appointment. A telephone or email appointment reminder is not guaranteed, nor does a lack of one signify a void in our cancellation policy.

Remember to add the clinic’s domain address “@bywardfht.ca” to your “safe senders list” to prevent appointment reminders from being moved to your Junk E-mail folder.

How do I prepare and what should I bring to my appointment?

We recommend that you arrive 15 minutes before your scheduled appointment. You will be required to review and confirm your demographic information and, depending on the type of appointment, you may be required to fill out forms before you see your provider.

You should always bring your health card (or proof of coverage) and if you’re a student, your university student card, as well your reading glasses to review and complete forms. If you’re booking a first appointment or a periodic health visit (annual physical) with your family provider, you should also bring your immunization record and list of the medications (bring the bottles if available) you are currently taking.

Do I need to bring my health card (or proof of insurance) to every appointment?

Yes. All patients must have a health card to show that they are entitled to health care services paid for by a Health Insurance Plan. All patients are required to provide their health card or, if private insurance, proof of coverage at their appointment. You should also ensure when making your appointment that your health card has not expired. Registered BWFHT patients can update their health card information using our online form.

Should you forget your health card or proof of coverage or your if your health coverage has expired, you will be charged a fee for the visit.

What is a 3rd party physical?

A third-party complete physical examination is sometimes required for pre-employment, insurance coverage, driver’s license, and more. During these examinations, the physician will complete the forms required by the third party. This process usually involves obtaining your vitals, examination of your body, and assessment of your current and past medical history. Note that this is an uninsured service and is not covered by your provincial health plan. Please refer to our Fees page for additional information.

Looking for my test results

It can take up to 4 weeks before the report of a test result reaches the clinic; we will promptly review your results when they arrive and will contact you to discuss if needed.  You can visit the following sites to access your results:

After checking the above websites, you are always welcome to make an appointment to discuss your test results, if you haven’t already been asked to do so. Please click here to make an appointment with the ordering provider or call. Please note that we do not give test results over the phone.


Test Approximate Time to receive results
Bloodwork 7 Business days
Diagnostic Imaging (MRI, X-Ray, CT, Bone Density, Mammogram, Ultrasound, Nuclear Medicine, Fluoroscopy) 7-14 business days
HIV Test 10 business days
PAP Test 10 business days
Biopsies 10 business days



Arrive at least 15 minutes prior to your appointment

To avoid being late for your appointment, give yourself an extra 15 minutes to find parking, get to the clinic, check in with Reception and complete any required forms for your visit. If you arrive late for your appointment, your doctor or health professional may not be able to see you and you may be required to reschedule your appointment.

General FAQ

How to Make a Medication List

You are a vital partner in helping us keep your medical file accurate and up-to-date. Please bring a current medication list to all of your appointments and show it to your provider.

How to Make a Medication List

Your list will include all prescription and non-prescription medication as well as any vitamins, or natural supplements that you take. Carry the list in your wallet or purse at all times in case of an emergency. If you already have a format that you are using you may continue to use it. Otherwise here are some helpful tools:

You can print out this form to complete.

There are some good apps available. We recommend Medisafe https://www.medisafe.com/  and CareZone https://carezone.com/home

If you need help making a list, your community pharmacy can help you. Ontario patients can make an appointment for a MedsCheck with their pharmacist.

Public Transportation

Parking can be a challenge to find at peak times for our clinics located on the University of Ottawa main campus. OC Transpo passes by the University of Ottawa and may be a good transportation alternative to consider. Visit OC Transpo’s website for bus routes and schedules.

Medical Forms

Certain types of visits require additional forms to be filled out before you see the provider. Consult our Forms page to determine if you will need to fill out any forms for your specific appointment.

Glasses and Special Equipment

Remember to bring your glasses in case you need to fill out forms. Also bring any equipment (braces, shoes, orthotics, etc.) you may need to help our health professionals better assess you and your condition.

Can I register with a family physician at BWFHT?

No –  we are not currently accepting new patients.

Are there fees or costs not covered by my provincial health card or UHIP?

Yes, not all healthcare services are covered under your basic health plan. Quebec patients are required to pay a fee at each visit. Consult the BWFHT Fees page for more information and the list of uninsured services. You can also contact BWFHT by phone at 613-564-3950 or in person at any of our locations if you have any questions or concerns. We accept debit, Visa or Mastercard.

BWFHT does not manage the student health plans on campus. Students should note that you may also be covered under your parent’s health insurance plan. Compare the coverage you receive under your student plan with that of your parent’s plan before deciding to opt out of coverage provided by your student federation. You may also choose to keep both insurance plans to maximize your coverage. International students may choose to pay a higher premium to pay for health care costs (i.e hospital stays, medication) not covered by UHIP. It’s important to know what your health insurance plan covers.

What options do I have if I need medical advice after BWFHT hours of operation?

If you have a life-threatening medical emergency, go to a hospital emergency room or call 9-1-1 immediately. If you have an urgent but non-life threatening problem, please read our advice.

Who do I contact if I have any questions or concerns about the privacy and the confidentiality of my personal health information at BWFHT?

You can discuss any concerns regarding the privacy and confidentiality of your health information with your primary care provider or with our Privacy Officer. You can contact our Privacy Officer at privacyofficer@opih.ca .

Read more about the BWFHT privacy policy.

Privacy Policy READ MORE
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