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Our Commitment

The ByWard Family Health Team strives to provide services in a manner that is accessible to all of our patients, and respects the dignity and independence of people with disabilities. We are committed to offering equal opportunity to access our services and to providing the benefit of the same services, in the same place and in a similar way to all customers.

How we are making BWFHT more accessible

  • Creating an accessibility email
    • Provides a feedback process for suggestions, complaints, and general feedback as it relates to accessibility
    • Allows direct communication with individuals with disabilities who prefer a written method of communication
    • Accessibility inquires can be sent to accessibility@bywardfht.ca .
  • Signage
    • Creating accessibility signage for all clinic locations
  • Continuously updating policies to reflect accessibility regulations
  • Ensuring staff are adequately trained
  • Technical Support – if you are experiencing technical difficulties please consult our troubleshooting page

Our Policies

AODA Customer Service and Integrated Accessibility Policy & Plan:

  • Regular font
  • Large font
  • Auditory format

Notice of Temporary Disruption

No disruptions to report. All elevators are working and clinics are accessible.

Last updated March 31, 2021 @5:30 pm



BWFHT strives to provide services in a manner that is accessible to all of our patients, and respects your dignity and independence in accordance with AODA Accessibility Standards for Customer Service. Your feedback is important to us. To help us better serve you, we invite you to fill out this form and to give us a written description of the situation that led you to formulate your comments.


Scent-free Environment

As health service providers, BWFHT recognizes that some people are sensitive to scented products. Thank you for helping us maintain a scent free environment!

Operated by Ontario Partners in Health
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