Accessibility

Accessibility at ByWard Family Health Team

ByWard Family Health Team (BWFHT) is committed to providing accessible, inclusive, and barrier-free services for all patients, visitors, and members of the public in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We strive to ensure that everyone can access information, services, and spaces in a way that respects dignity, independence, integration, and equal opportunity.

Alternate Formats and Communication Supports

If you require information in an accessible format or need communication supports to access our services, please let us know.

We will work with you to provide the information in a format that meets your needs, at no additional cost. Examples of available options include:

• Large print materials
• Accessible digital documents (PDF, Word)
• Verbal communication or reading of printed materials
• Plain language versions of documents
• Assistance with completing forms
• Use of support persons or assistive devices

We will respond to requests for accessible formats or communication supports as soon as possible, typically within 10 business days, depending on the complexity of the request.

Notice of Temporary Disruption

No disruptions to report. All elevators are working and clinics are accessible.

Last updated March 31, 2021 @5:30 pm

Alternate Parking

For more information on alternate parking options, please visit the links below:

https://bywardfht.ca/our-clinic/parking

https://bywardfht.ca/important-notices/

Providing Feedback

We welcome feedback about the accessibility of our services and facilities. Your input helps us improve how we serve everyone.

Feedback can be provided in the following ways:

• In person: Speak to our reception team at the clinic
• By phone: 613-564-3950
• By email: accessibility@bywardfht.ca
• Other formats: Upon request, we will work with you to provide alternate ways to give feedback

All feedback is reviewed, and we are committed to responding in a timely manner. Requests for accessible formats or communication supports to participate in the feedback process are available upon request.

Please click here to view our Accessibility Compliance Report.

Scent-free Environment

As health service providers, BWFHT recognizes that some people are sensitive to scented products. Thank you for helping us maintain a scent free environment!