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Primary Care Appointment and Access Standards

Please find below the list of available appointments at the ByWard Family Health Team to help you better determine the best option for your medical conditions. This list also acts as a timeline by which the appointment should be scheduled.

Urgent Appointment

Definition

Urgent appointments are offered to patients with an illness or injury that does not appear to be life–threatening, but need to be seen by a medical doctor or nurse practitioner within 24hrs.

Below are types of urgent but non-life threatening conditions for adults and children.

Adults:

  • Abdominal pain
  • Dizziness
  • Allergic reaction
  • Suspected fracture
  • Acute major depression
  • Acute panic disorder

For paediatrics (<17 years of age):

  • Persistent vomiting
  • Fever
  • Acute pain: ear, head, throat, chest, abdomen, groin, leg
  • Allergic reaction
  • Minor trauma/injury

Life-threatening emergencies, such as a chest pain or a serious head injury, require a visit to the hospital Emergency Department.

Scheduled Appointment Timeline

Same day, if calling in the morning or following day if calling in the afternoon.

Provider to Book With

Your primary care provider or a nurse practitioner.

Your primary care provider (PCP) or nurse practitioner is often available to see you the same day or next day. However if your concern is more immediate, you have the option of accessing our Walk-in Clinic if unable to book an appointment with your primary care provider (PCP) or nurse practitioner. Registered patients who access our walk-in clinic will be seen by a provider who works collaboratively with your PCP to ensure that you receive timely access to medical care)

Regular Appointment

Definition

These types of visits are given for an acute onset of symptoms which is not emergent or urgent in nature. Examples of non-urgent sick visits include cold symptoms, sore throat and nasal congestion.

Scheduled Appointment Timeline

1 to 3 business days

Provider to Book With

Your primary care provider or nurse practitioner

Routine Primary Care

Definition

Other types of “regular appointments” are for routine primary care services which include the diagnosis and treatment of conditions to prevent deterioration to a more severe level, or minimize/reduce risk of development of chronic illness or the need for more complex treatment. Examples include psoriasis, chronic low back pain.

Scheduled Appointment Timeline

1 to 2 weeks

Provider to Book With

Your primary care provider

(This type of appointment is not appropriate for the Walk-in Clinic)

Follow Up for Emergency or Hospital Discharge

Definition

An appointment for a follow-up visit related to an emergency room or hospital discharge for evaluation of condition.

Scheduled Appointment Timeline

Within 5 business days of hospital discharged.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

Follow Up

Definition

This visit is for patients returning for the same reason as initial visit, either to follow up on tests ordered at the last visit or to monitor the medical condition.  The time and frequency is determined by the patient’s physician.

Scheduled Appointment Timeline

2-3 weeks

To avoid any delays, these appointments can and should be booked ahead at the previous visit.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

Periodic Health Visit

Definition

A periodic health examination is an evaluation of a patient’s overall health status for the prevention or early detection of health-related problems.  Because these exams are customized to the patient, the frequency is determined by the patient’s primary care provider.

Scheduled Appointment Timeline

4 – 6 weeks

To avoid any delays, these appointments can and should be booked ahead at the previous PHV visit.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

Initial Prenatal Visit

Definition

An initial pre-natal visit is medical care given for a condition in which the patient has tested positive for pregnancy and is requesting an initial visit.

Scheduled Appointment Timeline

1 to 2 weeks

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

Well Child/Baby Visits

Definition

These appointments allow your doctor to keep a close eye on your child’s general health and development. Finding possible problems early gives your child the best chance for proper and successful treatment. Also, any concerns you have about your child can be discussed during these visits.  Your child’s doctor will recommend a schedule for routine checkups.

Scheduled Appointment Timeline

2 to 3 weeks

To avoid any delays, these appointments can and should be booked ahead at the previous visit.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

Newborn Visits

Definition

An appointment for assessment of a newborn’s physical status to ascertain the general well-being of the child and to promote early detection of immediate medical needs and promote early educational opportunities

Scheduled Appointment Timeline

Within 5 business days of hospital discharge or as directed by hospital pediatrician.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

PAP Test Visit

Definition

A Pap test, or Pap smear, checks for changes in the cells of the cervix (the lower part of the uterus that opens into the vagina). Unless directed by your provider, regular pap tests should be booked every 36 months.

Scheduled Appointment Timeline

1-2 weeks

*If booking pap test for unusual pain or discharge, appointment is considered “urgent”, follow urgent appointment booking timeline.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

Anal PAP Test

Definition

The anal Pap test involves collection and examination of cells with techniques similar to those used for cervical Pap tests. Cells collected from a swab inserted in the anus are examined under a microscope for precancerous or cancerous changes.

Scheduled Appointment Timeline

1 – 2 weeks

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

Prescription Renewal

Definition

Appointment where patient’s health is assessed/examined by their provider for renewal of medication in order to determine whether the current medication and dosage are still in the patient’s best interests.

Scheduled Appointment Timeline

1 week

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for the Walk-in Clinic)

Smoking Cessation/Free NRT for Students

Definition

Appointment for patients who want help to quit smoking. Treatment and support is provided by a Nurse practitioner trained in smoking cessation, with a focus on decreasing the prevalence of smoking and tobacco use.

Scheduled Appointment Timeline

1 week

Provider to Book With

The smoking cessation counsellor

(This type of appointment is not appropriate for the Walk-in Clinic)

Pre-Travel Appointment

Definition

Appointment to assess the traveler’s trip plans and determine potential health hazards; to educate the traveler regarding anticipated risks and methods for prevention; to provide immunizations for vaccine-preventable diseases and medications for prophylaxis, self-treatment, or both; and to educate and empower the traveler to manage his or her health during the trip through counseling and prevention messages.

Scheduled Appointment Timeline

1 – 2 weeks

Provider to Book With

The Pre-Travel Consultant Specialist

(This type of appointment is not appropriate to book with your primary care provider)

Immigration Examination Appointment

Definition

A physical examination (that could also include laboratory/radiology tests depending on age) performed by a CIC appointed medical doctor that all immigrants and some visitors must go through before they are allowed into Canada.

Scheduled Appointment Timeline

2 – 3 weeks

Provider to Book With

The authorized panel physician

(This type of appointment is not appropriate to book with your primary care provider)

Civil Aviation Examination Appointment

Definition

A physical examination performed by an approved civil aviation medical examiner on aviation personnel for medical conditions.  These exams are done based on international medical standards for aviation.

Scheduled Appointment Timeline

2 – 3 weeks

Provider to Book With

The authorized civil aviation medical examiner

(This type of appointment is not appropriate to book with your primary care provider)

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