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Primary Care Appointment

Please find below the list of available appointments at the ByWard Family Health Team to help you better determine the best option for your medical conditions. This list also acts as a timeline by which the appointment should be scheduled.

Urgent Appointment

Definition

Urgent appointments are offered to registered patients with semi-urgent (acute) non life threatening medical issues, that need to be seen by a medical doctor or nurse practitioner within 24hrs.

For Life threatening emergencies, such as chest pain or a serious head injury, patients should go the nearest Emergency Department or call 911.

Scheduled Appointment Timeline

Same day, if calling in the morning or following day if calling in the afternoon.

Provider to Book With

Your primary care provider or a nurse practitioner.

Your primary care provider (PCP) or nurse practitioner may be available to see you the same day. However if your concern is more immediate, you may also have the option of accessing the after-hours clinic between 5pm and 8pm weeknights as well as 9am and 12pm on weekends if unable to book an appointment with your primary care provider (PCP) or nurse practitioner.

Call our clinic to book an appointment 613-564-3950 and advise the receptionist that you would like to book an urgent appointment.  Please note that this appointment option is not available online.

Regular Appointment

Definition

These types of visits are given for an acute onset of symptoms which is not emergent or urgent in nature. Examples of non-urgent sick visits include cold symptoms, sore throat and nasal congestion.

Scheduled Appointment Timeline

1 to 3 business days

Provider to Book With

Your primary care provider or nurse practitioner

Routine Primary Care

Definition

Other types of “regular appointments” are for routine primary care services which include the diagnosis and treatment of conditions to prevent deterioration to a more severe level, or minimize/reduce risk of development of chronic illness or the need for more complex treatment. Examples include psoriasis, chronic low back pain.

Scheduled Appointment Timeline

1 to 2 weeks

Provider to Book With

Your primary care provider

(This type of appointment is not appropriate for After Hours care)

Follow Up for Emergency or Hospital Discharge

Definition

An appointment for a follow-up visit related to an emergency room or hospital discharge for evaluation of condition.

Scheduled Appointment Timeline

Within 5 business days of hospital discharged.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

Follow Up

Definition

This visit is for patients returning for the same reason as initial visit, either to follow up on tests ordered at the last visit or to monitor the medical condition.  The time and frequency is determined by the patient’s physician.

Scheduled Appointment Timeline

2-3 weeks

To avoid any delays, these appointments can and should be booked ahead at the previous visit.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

Periodic Health Visit

Definition

A periodic health examination is an evaluation of a patient’s overall health status for the prevention or early detection of health-related problems.  Because these exams are customized to the patient, the frequency is determined by the patient’s primary care provider.

Scheduled Appointment Timeline

Currently not available due to shortages

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

Initial Prenatal Visit

Definition

An initial pre-natal visit is medical care given for a condition in which the patient has tested positive for pregnancy and is requesting an initial visit.

Scheduled Appointment Timeline

1 to 2 weeks

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

Well Child/Baby Visits

Definition

These appointments allow your doctor to keep a close eye on your child’s general health and development. Finding possible problems early gives your child the best chance for proper and successful treatment. Also, any concerns you have about your child can be discussed during these visits.  Your child’s doctor will recommend a schedule for routine checkups.

Scheduled Appointment Timeline

Well baby – 2-3 weeks.  Needs to be booked after baby reaches age milestone (i.e. 2 month well baby should be booked after baby turns 2 months)

Well Child – Currently not available due to shortages.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

Call our clinic at 613-564-3950 to book an appointment with the nurse for immunizations.  Please note that this appointment option is not available online.

Newborn Visits

Definition

An appointment for assessment of a newborn’s physical status to ascertain the general well-being of the child and to promote early detection of immediate medical needs and promote early educational opportunities

Scheduled Appointment Timeline

Within 5 business days of hospital discharge or as directed by hospital pediatrician.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

PAP Test Visit

Definition

A Pap test, or Pap smear, checks for changes in the cells of the cervix (the lower part of the uterus that opens into the vagina). Unless directed by your provider, regular pap tests should be booked every 36 months.

Scheduled Appointment Timeline

1-2 weeks

*If booking pap test for unusual pain or discharge, appointment is considered “urgent”, follow urgent appointment booking timeline.

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

Anal PAP Test

Definition

The anal Pap test involves collection and examination of cells with techniques similar to those used for cervical Pap tests. Cells collected from a swab inserted in the anus are examined under a microscope for precancerous or cancerous changes.

Scheduled Appointment Timeline

1 – 2 weeks

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

Prescription Renewal

Definition

Appointment where patient’s health is assessed/examined by their provider for renewal of medication in order to determine whether the current medication and dosage are still in the patient’s best interests.

Scheduled Appointment Timeline

1 week

Provider to Book With

Your primary care provider or nurse practitioner

(This type of appointment is not appropriate for After Hours care)

Pre-Travel Appointment

Definition

Appointment to assess the traveler’s trip plans and determine potential health hazards; to educate the traveler regarding anticipated risks and methods for prevention; to provide immunizations for vaccine-preventable diseases and medications for prophylaxis, self-treatment, or both; and to educate and empower the traveler to manage his or her health during the trip through counseling and prevention messages.

Scheduled Appointment Timeline

Currently not available

Provider to Book With

The Pre-Travel Consultant Specialist

(This type of appointment is not appropriate to book with your primary care provider)

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