Accessibility
Accessibility at ByWard Family Health Team
ByWard Family Health Team (BWFHT) is committed to providing accessible, inclusive, and barrier-free services for all patients, visitors, and members of the public in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
We strive to ensure that everyone can access information, services, and spaces in a way that respects dignity, independence, integration, and equal opportunity.
Alternate Formats and Communication Supports
When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports:
- in a timely manner, taking into account the person’s accessibility needs due to disability; and
- at a cost that is no more than the regular cost charged to other persons.
We will consult with the person making the request in determining the suitability of an accessible format or communication support.
Notice of Temporary Disruption
No disruptions to report. All elevators are working and clinics are accessible.
Last updated March 31, 2021 @5:30 pm
Alternate Parking
For more information on alternate parking options, please visit the links below:
https://bywardfht.ca/our-clinic/parking
https://bywardfht.ca/important-notices/
Providing Feedback
We welcome feedback about the accessibility of our services and facilities. Your input helps us improve how we serve everyone.
Feedback can be provided in the following ways:
- In person: Speak to our reception team at the clinic
- By phone: 613-564-3950
- By email: accessibility@bywardfht.ca
- Other formats: Upon request, we will work with you to provide alternate ways to give feedback
All feedback is reviewed, and we are committed to responding in a timely manner. Requests for accessible formats or communication supports to participate in the feedback process are available upon request.
Please click here to view our Accessibility Compliance Report.
Scent-free Environment
As health service providers, BWFHT recognizes that some people are sensitive to scented products. Thank you for helping us maintain a scent free environment!
