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Physiotherapy and Massage Therapy

The ByWard Family Health Team physiotherapy team offers a comprehensive range of services emphasizing the prevention, treatment and rehabilitation of all our patients.  Our clinic is open to the general public, University of Ottawa and Saint-Paul University staff and students, and recreational and non-recreational athletes.

Physio Clinic Update

June 1st, 2020

To Our Valued Clients,

Ottawa and the world have gradually started re-opening their doors for regular operations, while continuing to manage the spread of COVID-19. Recent announcements from our professional college and Ottawa Public Health have guided are decision to resume scheduling appointments in-person.

The health & safety of our staff, patients and community partners remains our top priority. With this in mind, we are committed to continuing care while respecting the necessary physical distancing recommendations. Initial Assessments will be conducted virtually and follow-up appointments in-person when appropriate. This will allow for a safe, controlled approach to your rehabilitation.

What are we doing?

  • Enhanced Safety Protocols:
    • Wearing a cloth mask, or mouth covering is mandatory
    • Hand-sanitization upon arrival at Reception
    • Pre-appointment screening for symptoms of COVID-19
    • Physiotherapists will use recommended personal protective equipment
    • Private rooms, and fewer appointments to ensure safe, physical distancing
    • Enhanced cleaning & disinfection of all surfaces
  • Please call our Physiotherapy Coordinator to schedule an appointment at 613-564-3950 x.456. No referral required.
  • Evaluation of movement, postural assessment, exercise review, and information on self-management.
  • Improved function and increased mobility with a focus on injury prevention, by treatment of your acute and chronic musculoskeletal conditions.

How does it work?

We offer a mix of in-person visits and virtual consultations by using your phone, tablet, or computer, to connect with your Physiotherapist. Simply contact us by telephone to schedule your appointment.

How do I schedule an appointment?

You can contact us by telephone to schedule appointments: 613-564-3950 extension 456.

How do I make payment?

For virtual appointments, clients will be asked to make payment electronically. At your discretion, you can process payment over the telephone or receive an e-invoice from our Billing Department via PayPal to your email account. Payment is made the same way you would complete an online purchase. Once payment is processed, you will receive a digital receipt by email.

Contact-less payment by Debit, MasterCard & Visa is available when paying in-person.

What is the cost for Physiotherapy appointments?

Follow-up – $80.00

Initial Assessment – $110.00

We invite you to stay connected with our Physiotherapy team through updates on our website and by telephone.

Thank you, stay healthy and take care!

What to Expect

Our physiotherapists have the knowledge, skills and expertise to help you optimize your mobility and function, whether your focus is on injury prevention, or the treatment of your acute or chronic musculoskeletal conditions. We offer the following services:

  • Orthopedic physiotherapy including manual and manipulative physiotherapy
  • Treatment for musculoskeletal conditions including knee, shoulder, neck and back pain
  • Sports physiotherapy
  • Acupuncture and dry needling
  • Post operation rehabilitation
  • Exercise Prescription

How to Access


By phone – Call our main line at 613-564-3950ext.456 to book an appointment.

In person – Book an appointment in person at the BWFHT Sports Medicine and Physiotherapy Clinic, room N203, located at the University of Ottawa Sports Complex at 801 King Edward, 2nd floor (N203).

How to Prepare

Your initial physiotherapy assessment and treatment could be from 45 to 90 minutes, depending on the complexity of your injury.  Most follow-up appointments are 30 to 60 minutes in duration.  Bring any doctor’s notes, referrals, or relevant test results with you to your appointment.  We also recommend that you wear appropriate clothing and footwear for your physiotherapy assessments and appointments. This includes:

  • X-ray, CT scan or MRI results, specialist’s reports, exercise protocol, medical note from referring physician
  • Shorts (for injuries involving body parts from the mid to lower back and below)
  • Sleeveless top (for injuries involving body parts mid-back and above)
  • Hair clips or elastics (to hold back hair if you are having neck, shoulder, or back treatment)
  • Running shoes, orthotics, ambulatory aids (i.e. cane, walker)
  • Braces, supports or slings (i.e. elbow, wrist, hand, knee, ankle)

Important Information

Please note that if you are late for your appointment, you may need to reschedule for the next available date.  Missed appointment fees may also apply.  Consult our Appointments page for more information on our missed appointments and cancellation policies and procedures.

All physiotherapy visits must be paid in full at the time of your appointment.  We accept cash, Debit, Visa and Mastercard.  Physiotherapy is covered by most third-party insurance plans.  While we do not provide direct billing to your third-party insurer, our Reception staff will provide you with a receipt for the physiotherapy services rendered which you can then submit to your private insurance company for reimbursement.

If you are seeking physiotherapy treatment for a claim involving third party insurers, we recommend that you contact a physiotherapy centre that is billing-approved for MVA, WSIB, or Veterans Affairs. We can refer you to various clinics that offer these services. We do NOT accept patients for physiotherapy claims through third-party insurers including Motor Vehicle Accidents, WSIB, or Veterans Affairs.

Massage Therapy

The ByWard Family Health Team is happy to have a massage therapy service.

Our massage therapist has experience working with:

  • Pregnant women
  • Athletes
  • Seniors
  • Medically fragile children
  • Individuals with chronic pain, depression and anxiety

You can book an appointment by phone, or at the front desk. Patients can self-refer to this service. Availability on Wednesdays and Fridays.


Operated by Ontario Partners in Health
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