Important Notices
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31 Aug 2021
Important Notice for Non-OHIP patients of Dr. Shabab Boparai
**If you received a communication (on August 18th) on behalf of Santé Alliance Health, please disregard.  The communication was sent in error and was intended for patients of Drs. Allart, Alrai, Bourgault,Gostimirovic, , Sharma,  and Tchen only. Below is the correct communication from Dr. Boparai to her patients. We apologize for the confusion this may have caused.
– ByWard Family Health Team

 

Dear patients,

I know this last year has been very challenging and I hope you and your family are staying safe and healthy.  It is with sadness I must inform you that effective November 1, 2021, I will be leaving my medical practice at the ByWard Family Health Team (FHT).

Due to limited capacity and resources, the ByWard FHT will not be able to accommodate patients who are not covered by OHIP and who wish to register with another provider at the ByWard FHT, with the exception of uOttawa and uStPaul students and staff.  Students and staff may contact the ByWard FHT at 613-564-3950 or go to the online registration form located on the ByWard FHT website in order to have their name placed on a waiting list to be registered to a new primary care provider.  If registering online, answer “yes” when asked if you are currently registered to a PCP at ByWard FHT.  While ByWard FHT is doing what they can to accommodate patients, adding your name to the waiting list does not guarantee a primary care provider. Campus Same Day Clinic services will remain an option for uOttawa and uStPaul students, staff and their immediate family members only.

Please know that I have not come to this decision lightly and appreciate that this news may come as a surprise and will be distressing for many patients.

A designated health professional, will continue, after my departure, to follow-up on any outstanding tests that have been ordered. If you are expecting results and have not heard within a reasonable time period, please contact ByWard FHT to ensure nothing has been overlooked. Should you seek medical advice about any test results, imaging procedures or consultations ordered by any doctor seen after October 30th, 2021, for example, after any medical encounter, please follow up with your new family doctor for review of results and recommended actions.

For assistance in locating another physician, RAMQ patients can go to the following websites:

You may also wish to contact your local hospital to see whether any physicians on staff are accepting new patients. Lastly, some physicians, including those who are new to an area or who are beginning to establish a practice, will advertise that they are accepting new patients.  There are also several walk-in clinics and CLSCs in the Ottawa and Gatineau area that will be able to see you. Appletree medical Group, Clinique Medigo and Clinique Marleen Tasse are notable examples.

To send a copy of your medical records to another facility, by mail please contact ByWard FHT directly. Note that your written authorization is required to release your medical records and an administrative fee for this uninsured service will apply. A consent to release personal health information can be found on the ByWard FHT website at: https://bywardfht.ca/our-clinic/forms/ .

It has been a pleasure to serve you for many years and I truly wish you well.

Sincerely,

Dr. Shabab Boparai, CCFP

  • What if I need to renew a prescription?

    Please be assured that your doctor or another qualified health practitioner will respond to ongoing prescription requests.

  • What if I'm scheduled for an MRI in 4 months, who do I follow-up with regarding results?

    Your doctor or a qualified health practitioner will also review all incoming labs and test results ordered and follow up accordingly.

    If you are expecting results and have not heard from the clinic within a reasonable time period, please contact ByWard FHT to ensure nothing has been overlooked.

  • Where can I go to find another doctor?

    For assistance in locating another physician, RAMQ patients can go to the following websites:

    You may also wish to contact your local hospital to see whether any physicians on staff are accepting new patients. Lastly, some physicians, including those who are new to an area or who are beginning to establish a practice, will advertise that they are accepting new patients.

    There are also several walk-in clinics and CLSCs in the area that will be able to see you. Appletree Medical Group, Clinique Medigo and Clinique Marleen Tasse are notable examples.

    NOTE: To register with a new doctor in Québec, patients may need to update their file with RAMQ by calling 1-800-561-9749.

  • What about my medical record?

    To send a copy of your medical records to another facility, via fax or mail, please contact ByWard FHT directly.

    Note that your written authorization is required to release your medical records and an administrative fee for this uninsured service will apply.

    A consent to release personal health information can be found on the ByWard FHT website at: https://bywardfht.ca/our-clinic/forms/ .

  • If I want to stay at ByWard FHT, can I be assigned a new doctor?

    Due to limited capacity, the ByWard FHT will not be able to accommodate patients who wish to register with another provider at the ByWard FHT, with the exception of uOttawa and uStPaul students and staff.

    If you are a uOttawa or uStPaul student or staff, and in receipt of this letter, please complete our online registration form, located on the ByWard FHT website at https://bywardfht.ca/our-clinic/register-with-uohs/, to place your name on a waiting list to be registered with a new primary care provider. While ByWard FHT is doing what they can to accommodate patients, adding your name to the waiting list does not guarantee a primary care provider.

    After September 1, 2021, Walk-In services will remain an option for uOttawa and uStPaul students and staff only.

  • I don’t understand why I’m being discharged as a patient, I thought I was a patient of ByWard FHT?

    This is a common misconception. The clinic, ByWard FHT, is where your provider has their practice. The clinic’s role is to make available the amenities and the resources that your provider requires so that they are able to provide services to their patients within their practice. It’s important to note that the relationship is between the patient and their provider, not the clinic.
    (For information on a patient-provider relationship, please visit the CPSO website).

    Ideally there would be another provider that would want to open their practice at the clinic and would be willing to accept patients that have been discharged from another practice. The clinic’s responsibility is to facilitate the transfer but is not responsible in guaranteeing the patient a primary care provider.

  • The letter states that University students and staff can be put on a waiting list, I’m an alumni and a retired professor, can I be put on the waiting list?

    Unfortunately the clinic’s compliment of primary care providers, able to accept new patient into their practice, is very limited. As such we require whatever availability we do have to accommodate current and or new students and staff, per the clinic’s obligation to the University.

  • I have more questions about this, who do I contact?

    If you have questions regarding this announcement or would like to provide feedback, please go to our online feedback form at https://bywardfht.ca/contact/feedback/ . If calling the clinic, please be patient, courteous and respectful when speaking to our staff. Your kindness is always appreciated.

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