Important Notices
Home / Important Notice for non-OHIP patients of Dr. Lisa Lezack
23 Jul 2021
Important Notice for non-OHIP patients of Dr. Lisa Lezack

Dear Patient,

In follow-up to the communication from Dr. Lisa Lezack, that was sent on February 1st, 2021, pertaining to her departure (May 1, 2021), the ByWard Family Health Team wishes to update you with regards to your medical care.

The ByWard FHT, in conjunction with Dr. Lezack, have been unsuccessful in recruiting a family physician to take over her primary care practice. Throughout the pandemic, the ByWard FHT has tried to simultaneously meet the needs of our Ontario rostered patients, uOttawa students, out-of-province patients, and others. With our current lack of resources, it is proving impossible to meet our many competing commitments. As a Family Health Team funded by the Ontario Ministry of Health and Long-Term Care, the clinic’s priority must be to Ontario patients, as well as current uOttawa or uStPaul students and staff.

As such, we regret to inform you that, as of September 1st, 2021, the ByWard Family Health Team will no longer be able to provide you access to primary care.

Please be assured that another qualified health practitioner will respond to ongoing prescription requests addressed to Dr. Lezack. They will also review all incoming labs and test results ordered by Dr. Lezack and follow up accordingly. If you are expecting results and have not heard from the clinic within a reasonable time period, please contact ByWard FHT to ensure nothing has been overlooked.

Please know that we have not come to this decision lightly. We appreciate that this news will be very distressing for many – please accept our sincere apologies. We wish you and your family the very best for your future health.

Sincerely,

The ByWard Family Health Team

  • What if I need to renew a prescription?

    Please be assured that your doctor or another qualified health practitioner will respond to ongoing prescription requests.

  • What if I'm scheduled for an MRI in 4 months, who do I follow-up with regarding results?

    Your doctor or a qualified health practitioner will also review all incoming labs and test results ordered and follow up accordingly.

    If you are expecting results and have not heard from the clinic within a reasonable time period, please contact ByWard FHT to ensure nothing has been overlooked.

  • Where can I go to find another doctor?

    For assistance in locating another physician, RAMQ patients can go to the following websites:

    You may also wish to contact your local hospital to see whether any physicians on staff are accepting new patients. Lastly, some physicians, including those who are new to an area or who are beginning to establish a practice, will advertise that they are accepting new patients.

    There are also several walk-in clinics and CLSCs in the area that will be able to see you. Appletree Medical Group, Clinique Medigo and Clinique Marleen Tasse are notable examples.

    NOTE: To register with a new doctor in Québec, patients may need to update their file with RAMQ by calling 1-800-561-9749.

  • What about my medical record?

    To send a copy of your medical records to another facility, via fax or mail, please contact ByWard FHT directly.

    Note that your written authorization is required to release your medical records and an administrative fee for this uninsured service will apply.

    A consent to release personal health information can be found on the ByWard FHT website at: https://bywardfht.ca/our-clinic/forms/ .

  • If I want to stay at ByWard FHT, can I be assigned a new doctor?

    Due to limited capacity, the ByWard FHT will not be able to accommodate patients who wish to register with another provider at the ByWard FHT, with the exception of uOttawa and uStPaul students and staff.

    If you are a uOttawa or uStPaul student or staff, and in receipt of this letter, please complete our online registration form, located on the ByWard FHT website at https://bywardfht.ca/our-clinic/register-with-uohs/, to place your name on a waiting list to be registered with a new primary care provider. While ByWard FHT is doing what they can to accommodate patients, adding your name to the waiting list does not guarantee a primary care provider.

    After September 1, 2021, Walk-In services will remain an option for uOttawa and uStPaul students and staff only.

  • I don’t understand why I’m being discharged as a patient, I thought I was a patient of ByWard FHT?

    This is a common misconception. The clinic, ByWard FHT, is where your provider has their practice. The clinic’s role is to make available the amenities and the resources that your provider requires so that they are able to provide services to their patients within their practice. It’s important to note that the relationship is between the patient and their provider, not the clinic.
    (For information on a patient-provider relationship, please visit the CPSO website).

    Ideally there would be another provider that would want to open their practice at the clinic and would be willing to accept patients that have been discharged from another practice. The clinic’s responsibility is to facilitate the transfer but is not responsible in guaranteeing the patient a primary care provider.

  • The letter states that University students and staff can be put on a waiting list, I’m an alumni and a retired professor, can I be put on the waiting list?

    Unfortunately the clinic’s compliment of primary care providers, able to accept new patient into their practice, is very limited. As such we require whatever availability we do have to accommodate current and or new students and staff, per the clinic’s obligation to the University.

  • I have more questions about this, who do I contact?

    If you have questions regarding this announcement or would like to provide feedback, please go to our online feedback form at https://bywardfht.ca/contact/feedback/ . If calling the clinic, please be patient, courteous and respectful when speaking to our staff. Your kindness is always appreciated.

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